Delete your account

Delete it yourself, in the app

Open The Caddy, go to Settings, scroll to the bottom and tap Delete account. You will be asked to type DELETE to confirm, because this cannot be undone.

Deletion happens immediately. You do not need to contact us and we do not review the request.

If you no longer have the app

Email [email protected] from the address on your account and ask us to delete it. We will confirm it is done within 30 days, and in practice much sooner.

We will ask you to confirm from the account email address. That is not bureaucracy — it is the only way to be sure the person asking is the person whose golf is about to be erased.

What is deleted

Your profile, name, email address and photo.

Every round, scorecard and hole-by-hole score you recorded on your own.

Your handicap, statistics, strokes-gained history and trophies.

Your coaching plans, practice sessions and any swing videos you uploaded, including the videos themselves.

Your Pro entitlement, any unclaimed passes you were holding, and your tournament entries.

Your sign-in. The account stops existing and cannot be recovered.

What stays, and why

Rounds you played with other people. A group round is on everyone’s scorecard, so deleting it would take other players’ golf with it. The round stays; your name, photo and account are removed from it and you appear as a former player.

Payment records. Where you have paid us, UK VAT rules require us to keep the transaction record for six years, and data protection law specifically allows this. We remove your name, email and account from those records, so what remains is an anonymous transaction and not a record of you.

Nothing else is kept.

Your subscription is separate

If you subscribed through the App Store or Google Play, deleting your account does not cancel that subscription and we cannot cancel it for you — the store bills you, not us. Cancel it in your store account settings before deleting, or you will keep being charged for an account that no longer exists.

If you bought on this website, contact us and we will cancel and refund in line with our refunds policy.